1. What does this notice cover?

This notice describes how [rugbylive24] (“rugbylive24“, “we“, “us” or “our“) processes your personal data. It also describes your data protection rights, including a right to object to some of the processing which rugbylive carries out. More information about your rights, and how to exercise them, is set out in the “Your choices and rights” section.

This notice applies to users of the rugbylive24 website and apps (the “platform”). The data processing described in this notice may be limited as required by applicable law.

We may also provide you with additional information when we collect personal data, where we feel it would be helpful to provide relevant and timely information. 

2. What personal data we collect

Information that you share with us

We collect the following information about you when you visit our platform, subscribe to our service or contact us:

– information to identify you – such as your name, date of birth, home address and contact details;

– information necessary to establish and access your rugbylive24 account such as your email address, username and password;

– information related to the browser or device you use to access our platform;

– your marketing preferences including any consents you have given us; 

– the content of communications you send us;

– when you participate in user feedback surveys, we may collect your name, e-mail address and mobile phone number.

We collect most of this information from you directly when you subscribe to our services or otherwise interact with our platform. We also obtain the following information about you from our partners:

Information from your online interactions

We collect the following information from your interaction with the Services:

– how you access the Services and the devices that you use to access the Services. This includes collecting unique online identifiers such as IP address and your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Services;

– information about how you use the Services, including but not limited to your video consumption and playback (what you watch, how long you watch it for and when), sign-in and sign-out, playback error and browsing information;

– information about how you engage with our online marketing; including information about whether our marketing is delivered to you and how you interact with it; and

– any e-mail communications, including attachments, which you send to us.

– technical data from the following parties:

  – analytics providers based inside and outside the EU, such as Google (Google Analytics);

  – advertising networks based inside and outside the EU, such as SpotX, Magnite, Axiom, Freewheel, Pubmatic, EMX, StackAdapt, Meta and Google Ad Manager; 

  – data management platform providers based inside and outside the EU, such as Red Bee Media;

For further information about how each of these parties collect and use your data, please see the ‘Third-party advertising companies’ section below;

– identity and contact data from data brokers, aggregators and publicly available sources; and

– third parties that provide certain services to us within the Services, for example, facilitating and administering customer feedback forms, newsletter subscriptions and competitions.

3. Why we collect, use and store this personal data

We collect, use and store your personal data for the reasons set out below.  

To fulfil a contract, or take steps linked to a contract, that we have with you. This includes:

– taking payments; 

– communicating with you;

– providing customer service; and

– administering competitions and providing customer services.

– we monitor use of our platform to help us monitor, improve and protect our services;

– we use information you provide to personalise our services for you;

– if you provide a credit or debit card as payment, this will be processed by third parties to check the validity of the sort code, account number and card number you submit in order to prevent fraud;

– we use information you provide as well as information which we have collect about you to investigate any complaints received from you, or from others, about our platform, products or services;

– we will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation); and

– we use data of some individuals to invite them to take part in market research.

Where you give us consent:

– we place cookies and use similar technologies in accordance with our Cookies section below and the information provided to you when those technologies are used

– on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

For purposes which are required by law:

– In response to requests by government or law enforcement authorities conducting an investigation.

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests.  You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.

4. Information about our use of cookies  

What are cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. Cookies are created when your browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website’s server. Find out more about the use of cookies on www.allaboutcookies.org. 

We also use other forms of technology such as pixel tags or SDKs which serve a similar purpose to cookies and which allow us to monitor and improve our platform. When we talk about cookies, this term includes these similar technologies. 

What cookies do we use and what information to they collect?

– Strictly Necessary cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

– Measurement and Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

– Advertising and Targeting cookies: these cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.. Please see the “Third Parties” section below for more details.

– Content Personalisation:  Content personalisation cookies (and similar technologies) allow us to select and deliver content for you to ensure our services are most relevant to your interests and provide the best experience for you. This does not include personalisation of advertising. You can choose whether to allow the setting of these cookies with the “Content Personalisation” toggle above. IAB TCF Choices: Below you can customise how IAB Framework Participants may use your personal data.

– Social Media cookies: These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Third parties

Your use of the platform may result in some cookies being stored that are not controlled by us. This may occur when the part of the platform you are visiting makes use of a third party analytics or marketing automation/management tool or includes content displayed from a third party website. You should review the privacy and cookie policies of these services to find out how these third parties use cookies and whether your cookie data will be transferred to a third country. A list of the third parties who place cookies on the Client Platform can be found here.

– Red Bee Media

– Google Analytics

– SendInBlue

– OneTrust

– Zendesk 

– StackAdapt

– Meta

– Google Ads